Privacy Policy

Ozzy Cozy Stays Ltd Data Policy

Effective Date: 01.01.2024

Last Updated: 04.08.2024

1. Introduction

Ozzy Cozy Stays Ltd ("we," "us," "our") is committed to protecting the data we collect, use, and store in the course of our business operations. This Data Policy outlines our practices and principles regarding the collection, usage, storage, and protection of data. It applies to all data collected by Ozzy Cozy Stays Ltd, including personal and non-personal data, and governs how we handle this data to ensure its confidentiality, integrity, and availability.

We are registered with the Information Commissioner’s Office (ICO) under the Data Protection Act 2018, demonstrating our commitment to data protection and compliance with UK data protection laws.

2. Data Collection

We collect various types of data to provide and improve our services. The types of data we collect include:

  • Personal Data: Information that can identify an individual, such as name, email address, phone number, payment information, and government-issued identification.
  • Booking Data: Details related to reservations, including check-in/check-out dates, accommodation preferences, and payment history.
  • Usage Data: Information on how our services are accessed and used, including IP addresses, browser types, and device information.
  • Communication Data: Records of any communications with us, including emails, phone calls, and messages.

3. Data Usage

The data we collect is used for the following purposes:

  • Service Provision: To process bookings, manage customer inquiries, and provide accommodation services.
  • Payment Processing: To handle payments, refunds, and security deposits.
  • Customer Support: To assist with customer service inquiries and improve our services.
  • Marketing: To send promotional offers, newsletters, and updates (with the option to opt-out).
  • Legal Compliance: To comply with legal obligations, including tax requirements and regulatory reporting.
  • Analytics: To analyze usage trends and improve our services and offerings.

4. Data Storage and Security

We take the security of your data seriously and implement appropriate technical and organizational measures to protect it. This includes:

  • Encryption: Personal data is encrypted both in transit and at rest.
  • Access Control: Access to personal data is restricted to authorized personnel only.
  • Data Retention: We retain personal data only as long as necessary for the purposes for which it was collected, or as required by law.

5. Data Sharing

We do not sell or rent personal data to third parties. We may share data with:

  • Service Providers: Trusted third parties who assist us in operating our business, such as payment processors, IT service providers, and customer support services.
  • Legal Authorities: When required by law, or to protect our rights, we may disclose data to regulatory or law enforcement agencies.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, personal data may be transferred to the new entity.

6. Data Subject Rights

As part of our commitment to data protection and in compliance with the UK General Data Protection Regulation (GDPR), individuals have the following rights concerning their personal data:

  • Access: The right to request access to the personal data we hold about them.
  • Correction: The right to request correction of inaccurate or incomplete personal data.
  • Deletion: The right to request deletion of personal data, subject to legal obligations.
  • Objection: The right to object to certain processing activities, such as direct marketing.
  • Data Portability: The right to request a copy of their personal data in a structured, commonly used format.

To exercise these rights, please contact us at info@ozzycozystays.com. You also have the right to lodge a complaint with the ICO if you believe your data protection rights have been violated.

7. Data Retention

We retain personal data for as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required or permitted by law. Once personal data is no longer needed, we will securely delete or anonymize it.

8. International Data Transfers

If we transfer personal data outside of the United Kingdom or European Economic Area (EEA), we will ensure that appropriate safeguards are in place to protect it, in compliance with applicable data protection laws.

9. ICO Registration

Ozzy Cozy Stays Ltd is registered with the Information Commissioner’s Office (ICO) under registration number ZB728304. This registration confirms our commitment to protecting personal data and our compliance with UK data protection laws.

10. Policy Updates

We may update this Data Policy from time to time to reflect changes in our practices or legal requirements. We will notify users of significant changes through our website or direct communication.

11. Contact Information

If you have any questions or concerns about this Data Policy or our data practices, please contact us at:

Ozzy Cozy Stays Ltd

53 Copthorne Road, Leatherhead, KT22 7EE, Surrey, United Kingdom

info@ozzycozystays.com

07470097738

You may also contact the Information Commissioner’s Office (ICO) at www.ico.org.uk.